It's not enough to simply provide the laptop, wifi, mobile phone and software, you'll need to be sure that productivity and performance is consistently meeting your company standards.

But we're all human, so we understand that people need people, we need interaction, even if it's low level or infrequent. When you're a leader of a remote team, you won't have the time to phone everybody individually, and nor do you want to repeat yourself when cascading key messages to your team. The answer, is to become an expert conference call facilitator!

Dialling in to be merely 'talked at' is super boring, and it won't be too long before the audience are doodling, playing on their mobile or day-dreaming, so this session will quickly give you some tips on how to facilitate calls like a superstar.

What will we be covering?

• Preparing to facilitate a conference call - the key things you'll need to think about
• The ideal agenda - it's more than just business topics!
• Is iit best to do an audio or video call?
• How to encourage active participation and engagement
• Closing the call - the key things you'll need to summarise