Customers expect more in today's marketplace, than EVER before!
Customer Experience has never been more important. The customer expects the same quality and speed of service from a small business as they receive from a large, high street brand name. Why? Because the internet has enabled more research and comparisons than ever before.
It's time to understand what your customers expect, so that you can meet and exceed their expectations. How? Talk to us about Mystery Shopping and Customer Surveys.
It's no longer just phone calls and complain letters which customers use to give feedback about your service. Did you know that 50% of people seeking customer service online, expect to find it on social media? And 81% of Twitter users who tweet for customer service, expect a response within the same day!
Customer Service - Top 10 Tips
Download our Top 10 Tips to improve your customer service
We help you to create service excellence that keeps customers coming back....
There's a number of things we can do help you win the loyalty of your customers, and it works best if we fully understand your business. You can book a call with us here.
Here's a few of the most popular services;
- Sales Through Service Workshop
- Handling Difficult Customers Workshop
- Complaint Handling Workshop
- Bespoke Customer Service Training
- Mystery Shopping - walking in your customers' shoes
- Customer Satisfaction Survey - we do the hard work
Open Training Courses or In-House?
We deliver our Customer Service Training as an Open Course (where you'll learn amongst a number of different businesses) or an In-House Course (where we deliver at your premises, to your staff only). We make the booking process as easy as possible. Our aim is to be flexible and ensure you enjoy working with us.
Dealing with Customer Complaints
Handling Customer Complaints is one of our most popular workshops, because the way you respond to a customer who's complaining, will play a major part in what they say about you and your business.
Consider the online reviews and testimonials that you hope to gain. These are hugely affected by your customer service principles. You need to demonstrate what a great company you are to work with at all times, and especially when a customer is complaining.
Often, the staff who are at the coalface of business are inexperienced and so our customer service training can help equip them wit skills and confidence that are vital to your business.
Dealing with Complaints
- In-house delivery
- Open course
Handling Difficult Customers
We've probably all had the situation arise, where a customer feels less than satisfied with the customer service they've received, or the product they've purchased. Tensions can rise pretty quickly if your staff are not equipped to handle things calmly and carefully.
Most customers don't set out to be difficult or challenging, but when expectations aren't met, things can escalate. You don't want raised voices on the shop floor or bad online reviews being written, and the best way to avoid this is to train your staff to give excellent customer service and be able to handle the tricky situations that arise.
Our customer service training drills into specific scenarios that are likely to arise, ensuring your staff leave the course feeling like customer service superheroes.
Handling Difficult Customers
- In-house delivery
- Open course
This area is jam-packed with business support and advice, as well as worksheets and top tips to help you start and grow your business, develop your people and look after your customers.
Here's a selection of our open training courses....
Consultative Selling for New Business
Presenting with WOW factor
Negotiation Skills Workshop
Get in touch and tell us about how you think we can support you
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