Customer Service Training in Bristol, Somerset, Devon

Customers expect more in today's marketplace, than EVER before!

Customer Experience has never been more important. The customer expects the same quality and speed of service from a small business as they receive from a large, high street brand name. Why? Because the internet has enabled more research and comparisons than ever before.

It's time to understand what your customers expect, so that you can meet and exceed their expectations. How? Talk to us about Mystery Shopping and Customer Surveys.

It's no longer just phone calls and complain letters which customers use to give feedback about your service. Did you know that 50% of people seeking customer service online, expect to find it on social media? And 81% of Twitter users who tweet for customer service, expect a response within the same day!

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We help you to create service excellence that keeps customers coming back....

There's a number of things we can do help you win the loyalty of your customers, but first we need to understand your business. We'd recommend you book a Free Consultation with us, so that we can listen to exactly what you need.

Half Day - Sales Through Service Workshop
Half Day - Handling Difficult Customers
Half Day - Complaint Handling Workshop
1, 2 or 3 day Bespoke Customer Service Training
Mystery Shopping - walking in the customers' shoes
Customer Satisfaction Survey - we do the hard work

Open Training Courses or In-House?

We deliver our Customer Service Training as an Open Course (where we hire a local venue and invite a number of different businesses) or an In-House Course (where we deliver at your premises, to your staff only).

We make the booking process as easy as possible. Our aim is to be flexible and ensure you enjoy working with us.

View our Open Courses

Here's the content for a 'typical' workshop, which we tailor to exactly what you and your team need;

What is Customer Service?
Why it's so important to get Customer Service right, especially in today's economy?
How to delight your Customers
The tools and techniques to win Customer loyalty
Creating a Customer Communication Strategy
Creating a Customer Promise to ensure Service standards are always high

We cover Devon, Cornwall, Somerset and Bristol, although most of our Open Courses are held in Exeter, Plymouth or Newton Abbot.

Building a Customer Promise

Half Day Course

In-house delivery
Open course

Enquire

Dealing with Complaints

Half Day Course

In-house delivery
Open course

Enquire

Download PDF overview

Handling Difficult Customers

Half Day Course

In-house delivery
Open course

Enquire

Download PDF overview

What our Training Delegates say

I'd definitely come on one of your courses again because you made it relaxed and fun and took the pressure off the fact I was here to learn new skills. I thought customer service was just about handling complaints, but now I think I can upsell more. Thanks!

I loved the part about building customer loyalty and how customers don't just become loyal but need to climb the ladder of loyalty. It really made sense to me. I want to come on your Consultative Selling course next. Thanks very much for a great day.

The training was good and the trainer really knew her stuff which gave me extra confidence to try out the new questions we learnt. I'm looking forward to my next meetings with my customers as I think I'll find out lots more about them. Our whole Customer Service team had fun and got to know each other lots better.