Customers expect more in today's marketplace, than EVER before!

Customer Experience has never been more important.  The customer expects the same quality and speed of service from a small business as they receive from a large, high street brand name.  Why?  Because the internet has enabled more research and comparisons than ever before.

It's time to understand what your customers expect, so that you can meet and exceed their expectations.  How?  Talk to us about Mystery Shopping and Customer Surveys.

It's no longer just phone calls and complain letters which customers use to give feedback about your service.  Did you know that 50% of people seeking customer service online, expect to find it on social media?  And 81% of Twitter users who tweet for customer service, expect a response within the same day!

Customer Service Training Exeter

We help you to create service excellence that keeps customers coming back....

There's a number of things we can do help you win the loyalty of your customers, but first we need to understand your business.  We'd recommend you book a Free Consultation with us, so that we can listen to exactly what you need.

  • Half Day - Sales Through Service Workshop
  • Half Day - Handling Difficult Customers
  • Half Day - Complaint Handling Workshop
  • 1, 2 or 3 day Bespoke Customer Service Training
  • Mystery Shopping - walking in the customers' shoes
  • Customer Satisfaction Survey - we do the hard work

Open Training Courses or In-House?

We deliver our Customer Service Training as an Open Course (where we hire a local venue and invite a number of different businesses) or an In-House Course (where we deliver at your premises, to your staff only).

We make the booking process as easy as possible.  Our aim is to be flexible and ensure you enjoy working with us.

Here's the content for a 'typical' workshop, which we tailor to exactly what you and your team need;

  • What is Customer Service?
  • Why it's so important to get Customer Service right, especially in today's economy?
  • How to delight your Customers
  • The tools and techniques to win Customer loyalty
  • Creating a Customer Communication Strategy
  • Creating a Customer Promise to ensure Service standards are always high

We cover Devon, Cornwall, Somerset and Bristol, although most of our Open Courses are held in Exeter, Plymouth or Newton Abbot.

Building a Customer Promise

Half Day Course
  • In-house delivery
  • Open course

Dealing with Complaints

Half Day Course
  • In-house delivery
  • Open course

Handling Difficult Customers

Half Day Course
  • In-house delivery
  • Open course

What our Training Delegates say

I'd definitely come on one of your courses again because you made it relaxed and fun and took the pressure off the fact I was here to learn new skills.  I thought customer service was just about handling complaints, but now I think I can upsell more.  Thanks!

I loved the part about building customer loyalty and how customers don't just become loyal but need to climb the ladder of loyalty.  It really made sense to me.  I want to come on your Consultative Selling course next.  Thanks very much for a great day.

The training was good and the trainer really knew her stuff which gave me extra confidence to try out the new questions we learnt.  I'm looking forward to my next meetings with my customers as I think I'll find out lots more about them.  Our whole Customer Service team had fun and got to know each other lots better.

Here's a selection of our open training courses....

Consultative Selling for New Business

£195.00 Full Day Course
  • 16th June 2020
  • 16th September 2020
  • 3rd December 2020

Presenting with WOW factor

£95.00 Half Day Course
  • April 2020 - SOLD OUT
  • 2nd July 2020
  • November 2020 - date TBC

Negotiation Skills Training

£125.00 Half Day Course
  • 3rd March 2020 - SOLD OUT
  • 19th June
  • December 2020 - date TBC

Get in touch and tell us about how you think we can support you

Momentum South West

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